Frequently Asked Questions

What products do you sell?

Our product range is the selection currently listed on our website. Each product page shows the available description, price, options and availability.

How much is delivery?

Standard delivery to a valid United Kingdom address is free.

How long does delivery take?

Orders are usually processed within 1–2 business days. Estimated transit time after dispatch is 4–6 business days, for a normal estimated total of 5–8 business days.

Can I track my order?

Yes. When an order is dispatched, we provide available tracking information using the contact details supplied at checkout.

Can I return or exchange an item?

Yes. A return or exchange may be requested within 30 days after delivery without giving a reason. UK statutory cancellation and faulty-goods rights also apply.

Who pays return shipping?

Our store pays return shipping for an approved return or exchange and provides a prepaid return label or an equivalent free return method. No restocking fee is charged.

When will I receive my refund?

Approved refunds are returned to the original payment method. Our store processes an approved refund within 10 business days after the applicable conditions are met and never later than UK law allows; the payment provider may take additional time to post it.

Which payment methods can I use?

The payment methods actually available are the methods displayed at checkout. Prices and payments use GBP.

Can I cancel before dispatch?

Please contact us promptly with the order number. We will try to cancel an order before dispatch. If it has already been dispatched, the Refund Policy and applicable UK cancellation rights apply.

How can I contact you?

Contact us by email Support@provisionharbor.top or telephone 7575218695. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (store local time).